Can I make a reservation for tomorrow?
- Reservations must be made with 50 hours’ notice. We do not guarantee reservations made with less time.
- If you've waited until the last moment, please contact us at firstname.lastname@example.org to check for availability.
Can I change the details of the booking made?
- Pick-ups are scheduled automatically according to the information provided by the client when making your booking online. Please inform as soon as possible email@example.com via email of any change in the booking (accommodation, change of time of trip, etc.)
By the customer:
- You can cancel the services requested or contracted at any time. Just send an email with the reservation number and your name to firstname.lastname@example.org.
- If you cancel the reservation more than 2 days in advance, you are refunded 100% of the amount of the booking less 20 euros for administrative expenses.
- Si cancelas la reserva con 2 días o menos de antelación a la prestación del servicio perderás el 100% del importe de la reserva.
- If we are unable to comply with the service booked and we cannot offer a similar service, Jescalbus reserves the right to cancel the booking and you will be returned 100% of the reservation.
3. HOW MUCH LUGGAGE CAN I BRING?
- Each passenger can carry a suitcase of 20 kg (maximum dimensions: length width depth: 158 cm) and one hand luggage with the weight of 5 kg (maximum dimensions: 45cm 35cm 20cm).
- In the reserves must be informed of any extra luggage or special as bicycles, surfboards, golf clubs, etc, that can carry and pay the extra cost. The transport of such articles is only allowed in private transfers and with luggage special.
4. REMUNERATION AND EXPENSES
Are there supplements on the prices set?
- No, the prices listed on our website are final prices and no additional cost.
How do I have to pay for the transfers?
- The transfers are paid in advance by credit card (Visa or MasterCard) or Pay-Pal
Will I receive any proof of my reservation?
- Yes, we will send you an e-mail confirming the reservation. It is advisable that you take it with you to your arrival at the airport. If you have not received the confirmation please check your SPAM bin, thanks.
What is the payment by internet secure?
Child seats and elevators
- Los asientos de bebé y elevadores están sujetos a la disponibilidad del proveedor local. En caso de no haber disponibilidad el importe pagado por la silla y/o elevador será reembolsado por completo.
5. POINT OF DROP OFF/PICK UP
Where do I leave/pick up the vehicle?
- For customers of hotels, apartments, campsites, etc , the point of drop off/pick up will be in front of the entrance (reception), or as close to it as possible.
- For clients staying in villas or houses, the point of drop off/pick up will be at the entrance or as close as possible.
- If the vehicle can not arrive at your destination we will notify you of the point of drop off/pick up location nearest to you.
6. ARRIVAL AT THE AIRPORT
Where will I find the driver/representative of JescalBus?
- Don't worry about anything, when you land or reach your destination, you will find a person waiting for you with your name on a poster.
What should I do if I can't find the driver/representative of Jescalbus?
- In case you do not find the driver or representative of Jescalbus, in your reservation you will find a phone number for contact.
7. OUT OF HOTEL/RESORT
How will I know the pickup time to go to the airport or port?
- Remember that you have to be 2 hours before at the airport, Jescalbus will inform you of the departure time of your destination by the mail of your reservation.
- Please wait in the main reception in a place visible to the driver, at least 10 minutes before the pickup time scheduled. If the transfer had not arrived 10 minutes after the pickup time is confirmed, please immediately contact with us.
8. I HAVE ALREADY COME BACK FROM A TRIP
Have any comments or suggestions. Who can I ask?
- We appreciate the comments and suggestions of our customers, and we treat them as a valuable source of information for possible improvements of our service. After having travelled with us, we will send you a quick satisfaction survey. Also you can send your comments to: email@example.com
I forgot something in the vehicle. How can I retrieve it?
- We will do our best to send you the item misplaced to your accommodation or to your place of residence. Please note that the charges incurred for the shipment will have to be paid before the baggage is forwarded by messenger.
If you still have any questions after having read the questions and answers, please contact us